The displayed amount may differ because the Portal splits principal and profit or shows a currency conversion, fee, rounding or withdrawable balance. Do not assume the difference is only visual formatting.
Why can the displayed amount change?
principal and profit allocated to different routes
conversion between the source and payout currencies
fees or rounding shown before confirmation
withdrawable balance and available margin
a minimum or maximum applied to the profit portion or payment channel
How do I verify the amount before confirming?
review the amount, currency, method and network breakdown on the preview screen
compare the submitted request with its Transaction History record
if the difference is unclear, do not repeat the request; ask for a funding-history review
Deposited-principal returns can currently be submitted without a pre-submission minimum block. Some payment channels nevertheless have an actual minimum and may reject the request during processing. Profit is subject to the current minimum. Successful submission is not final approval.
If the displayed options do not match the funding history, go to Client Portal → Service Hub → Create Ticket → Payments → Transaction Type → Withdrawal.
Include the withdrawal amount and on-screen unit, desired method or network, the related deposit reference, date, amount and currency, and the exact message shown. You may attach any relevant material that Service Hub currently permits and that you think will assist the review; there is no closed list or guarantee of approval.
Never share a password, OTP, private key, seed phrase or any other authentication secret. Do not use another person's card, bank account or wallet, and never send cryptocurrency through a mismatched network.