A withdrawal can be rejected when the request does not meet account, payment, verification, balance or security requirements. Start with the reason and action message shown for the transaction instead of guessing.
A rejected request is different from a payment that was sent and later failed or was returned by the receiving provider.
Find the recorded reason
Sign in to the FXTRADING.com Client Portal.
Open Transaction History .
Filter the list to show withdrawals.
Select the rejected request.
Read its reason and any required action.
Check your registered email for a related notification.
The wording can vary by method and request. If no meaningful reason appears, contact support before trying again.
Common customer-actionable reasons
Payout details are incorrect or do not match
Check the account holder's legal name, bank account, branch or routing details, card, wallet address, blockchain network, currency and country information. Use only a payout method held in your own legal name.
Verification or a security step is incomplete
Open the Client Portal and complete the task shown. Upload documents only through the secure verification flow. If a temporary security hold is displayed, follow the waiting period or action shown.
The requested amount is not available
Use the withdrawable amount displayed for the source trading account or wallet. Open positions, margin requirements, market movement, pending transactions or other account conditions can affect that amount.
Closing positions is not a universal requirement. If the displayed amount appears incorrect, seek an account-specific review.
The payout method is not eligible for this request
The available route can depend on deposit history, region, verification status, amount, currency and provider availability. Follow the methods presented in the Client Portal.
If an original funding method is closed, expired or unable to receive funds, contact support. Do not use another person's payment details as a workaround.
The amount is outside the method's limit
Review the minimum and maximum shown for the selected method. Do not rely on a general minimum quoted for another currency, region or provider.
Can I submit another withdrawal while one is processing?
No. Client Portal does not allow two active withdrawal requests at the same time. If the current request has not yet reached the Processing Started stage and Client Portal still shows the cancellation option, you may cancel it. Wait until the cancellation is confirmed before submitting a new withdrawal. Once the request reaches Processing Started, continue with the current request and wait for it to finish.
A replacement withdrawal is treated as a new request and enters the queue again. Internal withdrawal processing normally takes 1–3 business days. If the earlier request was already queued, cancelling and resubmitting means the waiting time starts again, so consider the additional time before choosing this option. This is a pre-submission control, not a newly submitted withdrawal that was then rejected.
Additional information or review is required
Follow the action message or secure request for information. A review does not by itself mean wrongdoing; the result is confirmed after the review is completed.
Deposited principal: funds are returned first to the original payment method, your own payment instrument and the original currency. Cryptocurrency must use the same network. Principal plus profit: the Portal splits the amount automatically. Profit inherits the non-card principal route and currency currently allocated to the request. Profit cannot be paid to a credit card. Pure profit, including withdrawable Partner / IB Wallet balances: if you have a deposit history, the Portal matches historical deposit currencies to eligible non-card withdrawal routes. If you have genuinely never deposited, you may use the enabled non-card methods currently shown in the Portal.
If the displayed currency, payment method or USDT network does not match your deposit record, or legacy data is incomplete, do not guess or submit repeated requests. Ask for a secure review of the funding history.
If the displayed options do not match the funding history, go to Client Portal → Service Hub → Create Ticket → Payments → Transaction Type → Withdrawal.
Include the withdrawal amount and on-screen unit, desired method or network, the related deposit reference, date, amount and currency, and the exact message shown. You may attach any relevant material that Service Hub currently permits and that you think will assist the review; there is no closed list or guarantee of approval.
The provider rejected or returned a payment after it was sent
Contact support so the sent payment and return can be traced. Do not assume that funds will return to the source account within a fixed number of days, and do not submit another withdrawal using the same details until the return is confirmed.
What should I do before trying again?
Correct the issue stated in the withdrawal record.
Confirm that the relevant profile, verification or payout information now shows the expected result.
Check whether the prior request is closed, cancelled, rejected or returned.
Submit a new request only when the Client Portal permits it.
Confirm that the new record appears in Transaction History.