Proof of Address (PoA) is a document used to confirm your current residential address. Submit it only when the Verification flow in the Client Portal asks for it.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Account Verification. Select Invalid proof of identity document or Invalid proof of residence document when the displayed message matches your issue; otherwise choose Other for a general reset or reopen request.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
This guide is for an individual customer. Corporate or other account types can require different documents.
What must the document show?
The document must:
show your full legal name;
show your complete current residential address;
identify the issuing organisation;
show an issue or statement date within the last 90 days;
be clear, complete and unaltered;
include all required pages; and
match the information registered in your Client Portal, or clearly support an approved address update.
Use a residential address. A mailing address or post-office box alone does not establish a current residential address.
Which document types can I submit?
Use a document category displayed in the Verification flow in the Client Portal. Common categories include:
official government correspondence or a government-issued residency document;
an electricity, water, gas, fixed-line, mobile or internet bill;
a bank statement or bank confirmation issued by an eligible regulated financial institution; or
an official tax or government assessment that shows the required residential-address information.
The issuer, country and document type must be supported by the Verification flow in the Client Portal. A rental agreement, informal letter, online shopping invoice or other document not displayed as eligible should not be assumed acceptable.
Can I use a Mainland China or Taiwan identity card as Proof of Address?
During account verification, a supported Mainland China or Taiwan national identity card that shows your specific current residential address can satisfy both Proof of Identity and Proof of Address only when the country or region associated with both your device and IP address at the time of verification matches the Mainland China or Taiwan region shown on the identity card. When all these conditions are met, a separate PoA document is not required.
If either the device or IP address indicates a different country or region, the identity card cannot also satisfy PoA for that verification attempt. Provide PoA for your actual current residential location. For example, if a Taiwan identity card is used while the device or IP address indicates Singapore, Singapore PoA is required.
This is not an automatic exemption based only on nationality, document language or identity-card type. The current address on the identity card and both location signals must meet the conditions, and the Verification flow can still request current or additional address information.
Complete verification from your actual location
Do not use a VPN or software that changes, hides or falsifies IP-address or device information during verification. Do not change location signals to make them appear to match the identity-card address.
What if I am actually in Mainland China or Taiwan?
Sign in to the official Client Portal.
Open Service Hub from the left navigation.
Select Create Ticket.
Choose Account Verification.
State that you are currently physically located in Mainland China or Taiwan, request a reset of the Verification flow, and include the exact message shown.
After the flow is reset, retry verification from your actual location without a VPN or software that changes, hides or falsifies IP or device information.
Do not attach your identity card or Proof of Address to this ticket. The ticket is only for review or reset of the Verification flow. Submit documents only through the secure Verification flow after it is reopened.
Which languages are accepted?
PoA is not universally restricted to English. Submit the original document through the Verification flow in the Client Portal.
If the document language is not supported and the flow requests a translation, provide both:
the original document; and
a notarized English translation showing clear translated text, the translator's name and signature, the notary's name and signature, and the official notary seal or stamp.
Do not submit a self-translation or a translation created by editing the original image.
Which files or images can I upload?
Use a file type accepted by the upload control. Depending on the document, this can include:
an original PDF downloaded directly from the issuer's official portal;
a clear, high-resolution scan of the complete document; or
a clear photo of the original physical document with all edges visible.
Do not upload a screenshot, cropped image, edited file, blurred image or document with missing pages. Do not add marks, filters, highlights or digital alterations to the original.
How do I submit PoA?
Sign in to the official FXTRADING.com Client Portal.
Open the Verification flow requesting Proof of Address.
Select the correct document category.
Upload the original file, scan or photo accepted by the control.
Confirm that the name, address, issuer, date and complete document are readable.
Submit the document.
Return to the Verification flow to monitor its status and any action message.
Do not send PoA through ordinary email or chat when the secure upload control in the Verification flow is available.
What does “Needs resubmission” mean?
Open the Verification flow and read the recorded reason. Correct that specific issue and resubmit through the secure flow.
If the reason is blank or unclear, the document category is not available, or a valid local government document cannot be processed by the automated flow, contact support through the signed-in Client Portal for review. Do not repeatedly upload the same file without knowing the recorded issue.
Document acceptance is confirmed after the document has been submitted and reviewed.