Sign in to the FXTRADING.com Client Portal and open the Verification flow shown for your profile. The required steps can vary by customer type, country of residence, legal entity and information already verified.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Account Verification. Select Invalid proof of identity document or Invalid proof of residence document when the displayed message matches your issue; otherwise choose Other for a general reset or reopen request.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
This guide is for an individual customer. Corporate, joint or other account types can require a different process.
What do the verification terms mean?
Know Your Customer (KYC): the overall process used to verify customer information.
Proof of Identity (PoI): a document used to confirm your identity.
Proof of Address (PoA): a document used to confirm your current residential address.
Liveness check: a secure face or video step used to confirm that a real person is completing verification.
Economic profile: information about matters such as employment, source of funds, financial circumstances or trading experience, when requested.
When can a Mainland China or Taiwan identity card also be used as Proof of Address?
During account verification, a supported Mainland China or Taiwan national identity card that shows your specific current residential address can satisfy both Proof of Identity and Proof of Address only when the country or region associated with both your device and IP address at the time of verification matches the Mainland China or Taiwan region shown on the identity card. When all these conditions are met, a separate PoA document is not required.
If either the device or IP address indicates a different country or region, the identity card cannot also satisfy PoA for that verification attempt. Provide PoA for your actual current residential location. For example, if a Taiwan identity card is used while the device or IP address indicates Singapore, Singapore PoA is required.
This is not an automatic exemption based only on nationality, document language or identity-card type. The current address on the identity card and both location signals must meet the conditions, and the Verification flow can still request current or additional address information.
Complete verification from your actual location
Do not use a VPN or software that changes, hides or falsifies IP-address or device information during verification. Do not change location signals to make them appear to match the identity-card address.
What if I am actually in Mainland China or Taiwan?
Sign in to the official Client Portal.
Open Service Hub from the left navigation.
Select Create Ticket.
Choose Account Verification.
State that you are currently physically located in Mainland China or Taiwan, request a reset of the Verification flow, and include the exact message shown.
After the flow is reset, retry verification from your actual location without a VPN or software that changes, hides or falsifies IP or device information.
Do not attach your identity card or Proof of Address to this ticket. The ticket is only for review or reset of the Verification flow. Submit documents only through the secure Verification flow after it is reopened.
Before you start
Use your own Client Portal profile.
Enter your legal name exactly as shown on your identity document.
Prepare an accepted, valid Proof of Identity document.
Prepare a current Proof of Address document if the portal requests one.
Use a supported device with a working camera if a liveness check is shown.
Make sure images are clear, complete, unaltered and free from glare.
Use the Verification flow in the Client Portal.
Submit identity and address documents only through the Verification flow in the Client Portal.
Complete the Verification requirements
Sign in to the official FXTRADING.com Client Portal.
Open the Verification flow in the Client Portal, profile task or Complete profile control shown.
Verify your email address or phone number if requested.
Enter the personal and economic-profile information shown, accurately and completely.
Select the issuing country and Proof of Identity document type.
Upload the requested document images or files.
Complete the liveness check if shown.
Upload Proof of Address if requested.
Review the information and submit it.
Return to the Verification flow in the Client Portal to monitor the status and any action message.
Follow the order and labels displayed in your current flow. Not every customer receives the same tasks in the same order.
How do I check the verification status?
Use the Verification flow in the Client Portal or task in the Client Portal and read its action message. You may also receive a notification at your registered email address.
The wording can vary, but the record should indicate one of these stages:
verification has not started;
an action or document is required;
information has been submitted and is under review;
a step has been approved; or
a step was not approved and needs resubmission or support review.
Do not treat “not approved” and “under review” as the same status.
How long does verification take?
Review time depends on the documents, Verification requirements and whether additional checks are required. Use the estimate and action message displayed for your submission.
What if a document or verification step is rejected?
Open the Verification flow.
Read the specific reason or action message.
Correct only the issue stated.
Resubmit through the Verification flow in the Client Portal.
Confirm that the status changes to submitted or under review.
Common document-quality issues include an altered or cropped image, unreadable information, glare, an expired document, an incomplete page, or information that does not match the profile. These are examples, not a diagnosis of your case.
What if my document language is not supported?
Follow the language instruction shown in the Verification flow in the Client Portal. If a translation is required, submit the original document together with the required notarized English translation. Do not replace the original with a self-translation or edited image.
What becomes available after verification?
The Client Portal shows the features and transactions available for your profile. Completing verification does not by itself guarantee access to every product, deposit, withdrawal or transfer; other product, payment, security or account requirements can still apply.
Is proof of payment part of Verification?
No. A deposit receipt or cryptocurrency TXID is payment evidence, not Proof of Identity or Proof of Address. Follow the relevant deposit record or payment-evidence request instead.