The Client Portal shows the payment methods, fees, limits and processing information available for your current deposit. Start a new request each time and use only the instructions generated for that request.
What information does the Deposit page show?
Payment methods currently available for your profile, region, currency and destination.
The minimum, maximum, fee, conversion information and processing estimate for the selected method.
Any verification, payment-provider or transaction action you must complete.
Can I reuse saved bank details or cryptocurrency addresses?
Do not send funds using bank details, recipient information, payment links or cryptocurrency addresses saved from an earlier request. Payment instructions can change.
Sign in to the Client Portal and start a new deposit.
Choose a payment method displayed for the current request.
Use only the bank details, address, reference and other instructions generated for that request.
Confirm that a matching deposit record appears in Transaction History.
What if a previous payment method is unavailable?
Choose another eligible method displayed in the Client Portal. Do not use old instructions or another person's payment account as a workaround. If a payment was already sent, check Transaction History before creating another request.