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How do I request a live support agent in chat?

Learn when and how to request a live agent, what to do outside staffed hours, and which sensitive information to keep out of chat.

For further help, sign in to the Client Portal, choose Service Hub in the left navigation, select Create Ticket, and follow the closest matching Category → Subcategory → Specific issue. Track replies under My support tickets.

Request an agent

Use official Live Chat only if you cannot sign in or access Service Hub, or if you suspect account compromise, unauthorised access, an unauthorised transaction or active trading exposure and need immediate human support.


Protect your information

Do not send a password, one-time code, full card number, card security code, private key or recovery phrase. Use a secure upload control when verification or payment evidence is required.

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