Our web and mobile trading platforms may occasionally have different features or update schedules. This happens because each platform has its own development team working independently to optimize performance for their specific environment.
Key points to understand:
New features often appear on the web platform first before being adapted for mobile
Mobile apps require additional approval from app stores, causing delayed updates
Some features may be optimized differently based on screen size and device capabilities
Technical limitations may prevent certain functions from working identically across platforms
If you notice a feature available in one platform but not the other, please be patient as our development teams work to synchronize functionality. For the most comprehensive trading experience, we recommend using both platforms as complementary tools.
If you have a specific question about a web or mobile feature, submit a support ticket:
Log in to the Client Portal.
From the left navigation, select Service Hub, then Create Ticket.
Choose FXTRADING.com Platforms, then Available Infrastructure, and select FXTRADING.com Web Terminal or FXTRADING.com Trade App, whichever best matches your question.
Tell us which platform and feature you are comparing, what you expected, what you currently see or can do, and the exact wording of any message displayed.
Track updates and replies under My support tickets.