Each customer may maintain one FXTRADING.com Profile. Use that Profile to create or manage additional trading accounts.
Can I register another Profile with a different email?
No. A different email or email variant (such as [email protected]), mobile number, spelling, identity document or document type does not make the same person eligible for another Profile. Do not create or test another registration.
What if I created more than one Profile before 2025-09-08?
If both Profiles belong to you and the current official Verification flow shows a duplicate-identity message on one of them, submit one merge request from a Profile you can access:
Client Portal → Service Hub → Create Ticket → Account Verification → Other
What should the ticket include?
Both registered email addresses.
The email address for the Profile you want to retain.
The email address for the Profile to merge or no longer retain.
The complete message shown in the Verification flow.
Suggested title: Duplicate Profile merge request — retain [email to retain]
Do I need attachments, and how long does it take?
No attachment is required by default. You may attach a redacted screenshot showing the complete error. Do not attach an identity document, passport, Proof of Address, selfie, password, one-time code or payment/security credential unless FXTRADING.com specifically requests supporting evidence through the secure ticket or Verification flow.
The normal handling target is 3–5 business days. This is not a guarantee. The team must review identity, ownership and eligibility and may request more information. Do not submit duplicate tickets.
A merge is not a way to bypass verification. If you do not recognize a Profile or suspect unauthorized access, use the account-security route instead of this merge process.